Do you ship to my country?
We ship worldwide with Canada Post. Delivery time will vary from one country to another.
What are the shipping times?
We do our best to ship your order within three business days of receiving it. If additional time is required, we will do our best to keep you informed.
What are the shipping fees?
Shipping is free on orders over $100. Shipping fees for orders under $100 will be calculated at checkout to make sure you pay the right amount for shipping.
Do you accept returns or refunds?
We gladly accept returns within 30 days after purchase. Please contact us at email@example.com before sending back your order and we will give you specific instructions. All orders must be returned in their original state (unwashed and with original packaging).
Shipping costs are non-refundable.
If you return the item after 30 days but in its original packaging we will offer you a store credit.
Do you pay shipping for returned items?
We are not able to pay shipping for the returned items. We are a small business and this would put too much pressure on us. We invite you to make thoughtful purchases to avoid having to return items as much as possible, as every package shipped has an environmental cost.
Are your products made from organic materials only?
We mainly use organic cotton and organic cotton muslin and bamboo for our creations. Bamboo (bamboo viscose) cannot be certified organic as it requires a chemical transformation process, even if the plants in the fields are certified organic.
We have chosen to use a mix of organic cotton and bamboo for the baby collection and makeup remover pads for its softness, breathability and durability. Bamboo is a plant that grows with little water, regenerates quickly and is carbon neutral. Like any textile fiber, however, it is not produced without cost to the environment, which is why we invite you, regardless of the fiber, to consume products that you will keep for a long time.
Do you work with local fibers?
Unfortunately, we do not. We are located in Montreal, Canada, and we do not have access to local fibers and local pigments in sufficient quantities for our production. We carefully select the fibers that make up our products, both in terms of their cost to the environment and their human cost.
To learn more about how our products are made, visit the Our productspage.
What are the recipes for the colors you create?
We keep our recipes a secret as our colors are our signature. We mostly use avocado, madder, nuts, cutch, logwood and weld.
What’s the care instruction for your products?
All our products are dyed with plants in ecological processes, which is why we recommend that you follow the care advice1> to prolong their life.