Do you ship to my country?
We ship worldwide with Canada Post. Delivery time will vary from one country to another.
What are the shipping times?
We do our best to ship your order within three business days of receiving it. If additional time is required, we will do our best to keep you informed.
What are the shipping fees?
Shipping is free on orders over $100. Shipping fees for orders under $100 will be calculated at checkout to make sure you pay the right amount for shipping.
Do you accept returns or refunds?
We work very hard to offer the best products possible: they are beautiful but won't hurt the planet or people who live in it. We do everything we can to take pictures that reflect the colors, but unfortunately that can be impacted by computer monitors or mobiles screens.
That's why we know that sometimes, you may change your mind after receiving the product at home, and we want to make returns and exchange as easy as possible for you. Considering we are a small company and that shipping cost have a huge impact on us right now, we have 2 options:-
Shipping and returns are free for all domestic orders of $100+ within 30 days. Send us an email with your order number and the reason why you want to change your product or a refund and we will send you a return label. Please not that product must be unworn and unwashed to be eligible to free returns or exchanges.
For all other orders, you have 30 days to return your product for a refund or an exchange. Shipping costs are non-refundable and products must be unworn or unwashed to be eligible.If your product has been damage when being used or if the color faded out, you can send us an email and we will gladly help you give it a second life.
We offer a free lifetime redye service on all of our products.
If you return the item after 30 days but in its original packaging we will offer you a store credit.
Do you pay shipping for returned items?
We are not able to pay shipping for the returned items for orders under $100. We are a small business and this would put too much pressure on us. We invite you to make thoughtful purchases to avoid having to return items as much as possible, as every package shipped has an environmental cost.
Are your products made from organic materials only?
We mainly use organic cotton and organic cotton muslin and bamboo for our creations. Bamboo (bamboo viscose) cannot be certified organic as it requires a chemical transformation process, even if the plants in the fields are certified organic.
We have chosen to use a mix of organic cotton and bamboo for the baby collection and makeup remover pads for its softness, breathability and durability. Bamboo is a plant that grows with little water, regenerates quickly and is carbon neutral. Like any textile fiber, however, it is not produced without cost to the environment, which is why we invite you, regardless of the fiber, to consume products that you will keep for a long time.
Do you work with local fibers?
Unfortunately, we do not. We are located in Montreal, Canada, and we do not have access to local fibers and local pigments in sufficient quantities for our production. We carefully select the fibers that make up our products, both in terms of their cost to the environment and their human cost.
To learn more about how our products are made, visit the Our productspage.
What are the recipes for the colors you create?
We keep our recipes a secret as our colors are our signature. We mostly use avocado, madder, nuts, cutch, logwood and weld.
What’s the care instruction for your products?
All our products are dyed with plants in ecological processes, which is why we recommend that you follow the care advice to prolong their life.